Too often people buy a coffee and sit down to use the internet, only to discover that it's down.
On Saturday, a customer asked for a refund, after buying a coffee and then discovering that the advertised internet service was not available.
Miranda, the young woman who works there, said there are no refunds. She said the internet has actually not been down in months, that Saturday was the first time in a long time. That's not what Downtown Eastsiders say. I went in there on Sunday to test it. It was down.
Waves staff could put a sign on the counter, "Internet temporarily down". But they don't. They would lose coffee sales.
Try before you buy.